Sales & Refunds Terms and Conditions

Terms and Conditions

Sales & Exchange Terms and Conditions
Latest Update: 24 May 2021

We hope you have enjoyed shopping from Aratamete!
We believe that you would be satisfied with the products you purchase from Aratamete but we understand that sometimes a product may not be what you expected it to be. In such an event, please review our following terms and conditions before returning a product.

A. RETURNS & EXCHANGES
Return requests have to be made within 7 days of the date you’ve received the item. To initiate this request, please contact us at help@aratamete.com to facilitate the return.

Only items in as-new condition can be returned. Products with scratches, stains, damages, drilling, or any other modification will not be accepted.

Please return the items in the original packaging, which is designed carefully to avoid shipping damages.

Unfortunately, we are unable to accept returns and exchanges for the following:

  • Any ‘Made to Order’ or ‘Customized’ items that are made to your dimensions and specifications.
  • Any item marked as ‘Clearance’ or specified as on ‘Final Sale’.
  • Any form of Display items.

 

Mode of Return and Exchange
At the moment, we are only able to accept in-store returns and exchanges. Please present your invoice to our representative during the time of exchange.

Reimbursement
After your return has been confirmed, you will be issued a Store Credit (in the form of a voucher) equivalent to the purchase price of each returned item. We do not provide cash refunds, and delivery fees, if any, will not be refunded. Your return will be processed within 5-7 days from the date we receive it.
Any refunded Store Credit may only be used in exchange for our retail goods and accessories: chalk paint, throw cushions and accessories, fabric hangings, decorative accessories, and artwork.

B. ORDER CHANGE
Order Change Order has not been dispatched: We would be pleased to assist with any order changes that have not been dispatched. Kindly contact us at help@aratamete.com, attaching your Order Invoice, for us to facilitate the order change.

Order has been dispatched: In the event your order has already been dispatched, we are happy to accept in-store changes. Please refer to the “Returns and Exchanges” section above for the terms and conditions.

C. CANCELLATIONS
Amendments or cancellations can’t be made once your order’s been confirmed. We strive to ensure your order is delivered to you as quickly as possible. As it is sent for processing as soon as we receive your order confirmation, we are unable to accept cancellations.

HAVE MORE QUESTIONS?

Visit our Contact Us Page.