SHIPPING & DELIVERY INFO

  1. DELIVERY INFORMATION

    We take pride in making our furniture and we will do all we can to ensure your purchase is delivered to you on time. All our products are packaged for safe transit and will be handled by professionals.

  2. TYPES OF DELIVERY

    • Parcel Delivery

      Accessories and homeware will be delivered via parcel delivery partners.

      Items via parcel delivery will be delivered to you at your door, and does not include unpacking, assembly, installation or moving of items into any room into your home.

      Depending on the delivery partner utilised, you will either receive an email with a link to track your parcel delivery or receive a call in advance to schedule your parcel delivery.

      On the day of delivery, you will receive a call or an SMS from our delivery partners. If you are unable to receive your items on the day of delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

      If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our distribution centre (depending on the delivery partner) – upon which the Aratamete team will contact you to schedule another delivery date.

      Please note that there will be charges of up to $20.00 billed to your account should you not be present to receive the parcel on the subsequent delivery.

  3. DELIVERY CHARGES

    Our delivery charges are intended to cover the processing of your order, handling and packing the products, and delivery to you.

    Standard Delivery is free for orders of $300.00 and above and includes delivery during non-peak delivery time slots. Additional charges apply for peak hour delivery slots (please see section on Additional Service & Charges).

    Please refer to the delivery charges for orders below $300.00.

    We currently delivery within Singapore only.

    Order Value Delivery Fee
    $0.00 – $25.00 $6.90
    $25.01 – $50.00 $9.90
    $50.01 – $100.00 $11.90
    $100.01 – $200.00 $19.90
    $200.01 – $250.00 $24.90
    $250.01 – $300.00 $29.90
    Orders above $300.00 Free

  4. RECEIVING ITEMS

    On delivery, customer or 3rd party (whom are appointed by the customer for sign-off) shall inspect the item(s) and the surroundings carefully before our delivery team leaves the premise. Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery order.

    Upon signing acceptance of the delivery order, it will be treated that conditions of goods and surroundings are within acceptance level of the consumers. Any discrepancies reported will not be accepted and Aratamete reserves the right to reject any claims that are incurred after delivery of your items.

    You will also need to email us at help@aratamete.com and provide a detailed description of fault and photos/videos showing the damages. We will aim to provide a response within 2 business days. Please note that insufficient information on issue/defects may incur delays with us in providing a resolution.

    Aratamete reserves the right to determine whether a part has failed due to a defect or wear and tear. Such replacement or repair is offered by Aratamete at its sole discretion. All replacement or repair of item(s) will depend on the next available schedule.

    Aratamete shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the replacement item and no such delay shall entitle the customer to treat this agreement as being repudiated by Aratamete or to any comparison. All full refund due to defects will be refunded as follows: Purchase Price – Delivery Fee = Refunded Amount (S$).

  5. INCORRECT DELIVERY ADDRESS

    All unsuccessful delivery orders will be returned to our distribution centre and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery.

    As a small enterprise, shipping is a substantial cost we incur from our logistics partners and we seek your collective understanding that the subsequent delivery fees will be charged to your account.

  6. NOT PRESENT TO RECEIVE DELIVERY

    For Parcel Delivery:

    If you are not present to receive your scheduled parcel delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

    If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our distribution centre (depending on the delivery partner).

    Please note that there will be charges of up to $20.00 billed to your account should you not be present to receive the parcel on the subsequent delivery.

  7. DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS

    In the event of delay in shipment due to unforeseen situations, Aratamete reserves the right to reschedule the delivery, subjected to the availability of delivery slots.

    No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

    Aratamete shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Aratamete or to any comparison.

    If you wish to change the date of delivery, please inform us at least 3 business days in advance. This means, if your delivery is on a Friday, you will need to write in on Tuesday, one day before the first business day. Assuming there is no Public Holidays in between.