Privacy Policy

Aratamete is committed to protecting and respecting your privacy. This policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


    In order to provide a better service to you, we may collect and process the following data about you:

    • Information that you provide by filling in forms on  (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site;
    • If you contact us, we may keep a record of that correspondence;
    • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
    • Details of transactions you carry out through our site and of the fulfilment of your orders;
    • Details of your visits to our site and the resources that you access;

    We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.


    The purposes for which information may be used by us include:

    • Ensuring that content from our site is presented in the most effective manner for you and for your computer;
    • Providing you with alerts, newsletter, education materials or information that you requested or signed up to;
    • Carrying out our obligations arising from any contracts entered into between you and us;
    • Allowing you to participate in interactive features of our service, when you choose to do so;
    • Designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
    • Legal proceedings, including collecting overdue amounts and seeking professional advices;
    • Researching, designing and launching services or products including seminars/events/forums;
    • Promoting and marketing services and products subject to your exercise of the opt-out right.
    • Purposes directly related or incidental to the above;

    We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. By using our site, unless you tell us otherwise, you agree that:

    • Your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, background and demographic data held by us from time to time and may be used by us in direct marketing;
    • The following classes of services, products and subjects may be marketed to you:
      • services and products related to our site and/or our affiliates (including marketing affiliates programs we are a part of);
      • reward, loyalty or privileges programmes, promotional offers and related services;
      • invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events;

    We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without charge.


    We will keep the personal data we hold confidential but may provide information to:

    • Personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services;
    • Our offices, affiliates, business partners and counterparts (if any);
    • persons under a duty of confidentiality to us;

    You may be photographed, audio-recorded and video-recorded at any event organized by Aratamete. By participating the event, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that Aratamete, its vendors, partners, affiliates and/or representatives deems fit to use. You release Aratamete, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitising, or publication of interviews, photographs, computer images, video and/or or sound recordings.

    By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Aratamete or the person or entity designated to do so by Aratamete.


    Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

    A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

    We use the following cookies:

    • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
    • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

    Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

    We may use the following third party web analytic services on the website. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the website. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. These analytic services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google’s ability to use and share information collected by Google Analytics is in accordance with their policies:

    You can prevent Google’s collection and processing of data by using the Google Ads Settings page or downloading and installing their browser plug-in (

    You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.


    All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


    We may hold your data on servers in Singapore and any other territories as we see fit from time to time. We may also transfer your data to our overseas offices or to any people listed under ‘Disclosure of Your Information’, who may be located in or outside of Singapore.


    By using our service, making an application or visiting our website, you consent to the collection and use of your information and other activities as outlined in this policy.

    Under the Privacy Act (the “Act”), individuals have the right:

    • To check whether we hold personal data about you and to access such data;
    • To require us to correct as soon as reasonably practicable any data relating to you that is inaccurate;
    • To ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and
    • To withdraw your consent to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after you communicate your withdrawal of consent to us.

    You may exercise your opt-out right by notifying us if you wish to withdraw your consent to the use of your personal data for direct marketing purposes. Please send requests to opt-out and for access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints on Contact Us page.

    In accordance with the Act, we have the right to and may charge a reasonable fee for processing any data access request.


    Any changes we may make to our privacy policy in the future will be posted on this page.

Website Terms Of Use


    Please read the terms of use (the “Terms of Use”) set forth below, as they apply to your access and use of our services, including our various websites, APIs, email notifications, applications, buttons and widgets (the “Services”), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as the “Content”). Your access to and use of the Services signifies your acceptance of these Terms of Use, your agreement to be bound by them and any and all other applicable terms or policies referenced herein absolutely.


    • You acknowledge that these Terms of Use refer to the additional terms in our Website Privacy Policy, which also apply to your use of our Services.
    • Our Website Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate. You understand that through your use of the Services you consent to the collection and use (as set forth in the Website Privacy Policy) of this information, including the transfer of this information both within and outside of Singapore for storage, processing and use by us. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages.

    The Services are provided and operated by Aratamete (c/o AF Home Pte Ltd). We are a private company limited by shares registered in Singapore with Singapore Registered Company (UEN) 201200162 and have our registered office at 276 River Valley Road, S(238317).


    • The Services that we provide are always evolving and the form and nature of the Services that we provide may change from time to time without prior notice to you. In addition, we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and not be able to provide you with prior notice of such. We also retain the right to create limits on use and storage at our sole discretion at any time and without prior notice to you.
    • We make no representations, warranties or guarantees, whether expressed or implied, that our Services or any content on our site is accurate, complete or up to date.

    • Our Services are made available free of charge.
    • We do not guarantee that our Services, or any content, will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Services without notice to you. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.
    • You are responsible for making all arrangements necessary for you to have access to our Services.
    • You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

    Aratamete (c/o AF Home Pte Ltd) gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the software that is provided to you by us as part of the Services. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Aratamete (c/o AF Home Pte Ltd), in the manner permitted by these Terms of Use.


    • All intellectual property rights subsisting in respect of the Services belong to Aratamete (c/o AF Home Pte Ltd) or have been lawfully licensed to Aratamete (c/o AF Home Pte Ltd) for use in connection with the Services. All rights under applicable laws are hereby reserved. You are not allowed to upload, post, publish, reproduce, transmit or distribute in any way any component of the Services or create derivative works with respect thereto, as the website is copyrighted under applicable laws.
    • You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback.

    • You retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).
    • You agree that this licence includes the right for us to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organisations or individuals who partner with Aratamete (c/o AF Home Pte Ltd) for the syndication, broadcast, distribution or publication of such Content on other media and services, subject to our terms and conditions for such content use.
    • Such additional uses by Aratamete (c/o AF Home Pte Ltd)  or other companies, organisations or individuals who partner with Aratamete (c/o AF Home Pte Ltd)  may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services.
    • You agree that we modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.
    • You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and our third-party partners. You understand that your Content may be syndicated, broadcast, distributed, or published by our partners and if you do not have the right to submit Content for such use, it may subject you to liability. Aratamete (c/o AF Home Pte Ltd)  will not be responsible or liable for any use of your Content by Aratamete (c/o AF Home Pte Ltd)  in accordance with these Terms. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein in relation to any Content that you submit.

    Please read this section carefully since it limits the liability of Aratamete (c/o AF Home Pte Ltd)  and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the “Entities of Aratamete (c/o AF Home Pte Ltd) ). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this section may not apply to you. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited. We do not accept any responsibility whatsoever in respect of such information.

    • Your access to and use of our services is at your sole risk and is provided “as is” and “as available”. The services are for your personal use only and Aratamete (c/o AF Home Pte Ltd)  make no representation or warranty of any kind, expressed or implied, including, without limitation, any warranties on merchantability or fitness for any particular purpose or non-infringement.
    • The entire liability of Aratamete (c/o AF Home Pte Ltd) and your exclusive remedy with respect to the services or otherwise, is re-performance of defective services. Without limiting the foregoing, this limitation applies to any statutory guarantees or warranties which may be implied and cannot be excluded. In jurisdictions which do not allow the exclusion or limitation of certain types of liability, our liability will be limited to the maximum extent permitted by law. We do not endorse, warrant or guarantee any material, product or service offered through us or our service. We are not and will not be a party to any transaction between you and any third party.
    • To the extent permitted by law, in no event shall the aggregate liability of Aratamete (c/o AF Home Pte Ltd) exceed two hundred Singapore dollars.
    • Aratamete (c/o AF Home Pte Ltd) shall not guarantee or assume any responsibility that:
      • the information presented in our Services is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference;
      • the information presented in our Services is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment;
      • messages sent through the internet including in connection with the services will be free from interception, corruption, error, delay or loss;
      • access to the Services will be available or be uninterrupted;
      • use of the Services will achieve any particular result; or
      • defects in the Services will be corrected.
    • Without limiting the generality of the foregoing, in no event shall Aratamete (c/o AF Home Pte Ltd)  be liable to you or any other person for any indirect, incidental, special, punitive or consequential loss or damages, including any loss of business or profit, arising out of any use, or inability to use, the information, Content or the Services, even if Aratamete (c/o AF Home Pte Ltd) has been advised of the possibility of such loss or damages.
    • You will exercise and rely solely on your own skill and judgment in your use and interpretation of the information and use of the Services. You are responsible to ensure that your use of the information and the Services complies with all applicable legal requirements.
    • Without prejudice to the foregoing, if your use of the Services does not proceed satisfactorily and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Use or otherwise, you are advised to contact us at No such lack of response shall be deemed to constitute any acquiescence or waiver.
    • The limitation of liability contained in these Terms of Use will apply to the fullest extent permitted by applicable laws.

    • All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content.
    • You warrant that you are the sole owner of all Content and that any such Content complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty and you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
    • Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
    • The views expressed by other users on our site do not represent our views or values. We do maintain the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive.
    • Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind, incurred directly or indirectly as a result of the use of the Services by any third party, including without limitation any defamatory, offensive, or illegal conduct of the third party, or the use of any Content posted, emailed, transmitted, or otherwise made available via the Services or broadcast elsewhere.
    • We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.

    • Aratamete (c/o AF Home Pte Ltd)  respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and that you are authorised to act on behalf of the copyright owner.
    • We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user’s account if the user is determined to be a repeat infringer. Our address for notice of alleged copyright infringement appearing on the Services is

    • We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms of Use, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Aratamete (c/o AF Home Pte Ltd), its users and the public.
    • We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
    • You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Aratamete (c/o AF Home Pte Ltd)’s computer systems, or the technical delivery systems of Aratamete (c/o AF Home Pte Ltd) ‘s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.
    • We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

    You may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Services in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.


    • The links from the Services may take you to other sites or services and you acknowledge and agree that Aratamete (c/o AF Home Pte Ltd)  has no responsibility for the accuracy or availability of any information provided by third parties services and websites.
    • The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by Aratamete (c/o AF Home Pte Ltd) on the Services are subject to change. In consideration for us granting you access to and use of the Services, you agree that Aratamete (c/o AF Home Pte Ltd)  and its third-party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.
    • Links to other websites and services do not constitute an endorsement by us of such websites or services, or the Information, products, advertising or other materials available made available by such third parties.

    You agree to defend, indemnify and hold us harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Use and/or your use of the website. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.


    The illegality, invalidity or unenforceability of any provision of these Terms of Use under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.


    If there are two or more persons adhering to these Terms of Use as a user, they are jointly and severally liable.

  18. WAIVER

    No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.


    • The Terms of Use will continue to apply until terminated by either you or us as follows.
    • You may end your agreement with us at any time for any reason by discontinuing your use of the Services. You do not need to specifically inform us when you stop using the Services.
    • We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms of Use or (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account (if any) or the next time you attempt to access your account (if any).
    • In all such cases, any provision of these Terms of Use that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.
    • Nothing in this section shall affect our rights to change, limit or stop the provision of the Services without prior notice, as provided above in Clause 4 (Changes to our services).



    We take pride in making our products and we will do all we can to ensure your purchase is delivered to you on time.


    • Parcel Delivery

      Accessories and homeware will be delivered via parcel delivery partners.

      Items via parcel delivery will be delivered to you at your door, and does not include unpacking, assembly, installation or moving of items into any room into your home.

      Depending on the delivery partner utilised, you will either receive an email with a link to track your parcel delivery or receive a call in advance to schedule your parcel delivery.


    Please note that this section only applies for online orders.

    Standard Delivery is free for orders of $300.00 and above and includes delivery during non-peak delivery time slots. Additional charges apply for peak hour delivery slots (please see section on Additional Service & Charges).

    Please refer to the delivery charges for orders below $300.00.

    We currently delivery within Singapore only.

    Order Value Delivery Fee
    $0.00 – $25.00 $6.90
    $25.01 – $50.00 $9.90
    $50.01 – $100.00 $11.90
    $100.01 – $200.00 $19.90
    $200.01 – $250.00 $24.90
    $250.01 – $300.00 $29.90
    Orders above $300.00 Free

    On delivery, customer or 3rd party (whom are appointed by the customer for sign-off) shall inspect the item(s) and the surroundings carefully before our delivery team leaves the premise. Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery order.

    Upon signing acceptance of the delivery order, it will be treated that conditions of goods and surroundings are within acceptance level of the consumers. Any discrepancies reported will not be accepted and Aratamete reserves the right to reject any claims that are incurred after delivery of your items.

    You will also need to email us at and provide a detailed description of fault and photos/videos showing the damages. We will aim to provide a response within 2 business days. Please note that insufficient information on issue/defects may incur delays with us in providing a resolution.

    Aratamete reserves the right to determine whether a part has failed due to a defect or wear and tear. Such replacement or repair is offered by Aratamete at its sole discretion. All replacement or repair of item(s) will depend on the next available schedule.

    Aratamete shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the replacement item and no such delay shall entitle the customer to treat this agreement as being repudiated by Aratamete or to any comparison.


    For Parcel Delivery:

    If you are not present to receive your scheduled parcel delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

    If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our distribution centre (depending on the delivery partner).

    Please note that there will be charges of up to $20.00 billed to your account should you not be present to receive the parcel on the subsequent delivery.


    In the event of delay in shipment due to unforeseen situations, Aratamete reserves the right to reschedule the delivery, subjected to the availability of delivery slots.

    No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

    Aratamete shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Aratamete or to any comparison.

    If you wish to change the date of delivery, please inform us at least 3 business days in advance. This means, if your delivery is on a Friday, you will need to write in on Tuesday, one day before the first business day. Assuming there is no Public Holidays in between.