Delivery And Installation
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DELIVERY INFORMATION
We are committed to ensuring the timely delivery of your purchases. All our products are carefully packaged and handled by professionals to guarantee safe transit. We provide free delivery within Singapore. For all other locations, including international destinations, shipping rates can be determined by entering your shipping details at checkout. Your calculated shipping charge will be displayed on the order summary page.
- DELIVERY PROCESS
- Our products are delivered via parcel delivery partners along with our skilled installation crew.
- Items will be installed and delivered to your specified address. Additional services like unpackaging, assembly, installation, or moving items into specific rooms may be chargeable based on project requirements.
- Depending on the delivery partner, you'll receive either an email with a tracking link or a call to schedule delivery.
- If you're unable to receive the items, we'll reschedule delivery (charges may apply) or leave the rug at your doorstep upon your instruction.
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DELIVERY CHARGES
Our delivery charges cover order processing, handling, packing, and delivery to you. Standard delivery is free for orders above $1000.00.
For Limewash, Orders below $400 incur a flat rate fee of S$25. Orders over $400 enjoy free shipping. Deliveries occur every Wednesday and Friday, with scheduled timings communicated beforehand. Cut-off times for small parcel delivery, such as limewash, art piece, cushion, etc orders are:
Wednesday Delivery: Orders accepted until 9 am from Saturdays to Wednesdays.
Friday Delivery: Orders accepted until 9 am from Wednesdays to Fridays.
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RECEIVING ITEMS
- Upon delivery, please carefully inspect the items and surroundings for any damages.
- Report any damages immediately during the delivery and installation. Signing acceptance of the delivery order indicates acceptance of goods and surroundings conditions.
- Email us at hello@aratamete.com with detailed descriptions and photos/videos of any faults.
- Aratamete reserves the right to determine defects and offer replacement or repair at its discretion.
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INCORRECT DELIVERY ADDRESS
Unsuccessful delivery, due to incorrect delivery address will incur subsequent delivery fees.
- NOT PRESENT TO RECEIVE DELIVERY
- For Small parcel delivery, such as limewash, art piece, cushion, etc, instruct the delivery partner for doorstep delivery if absent. Otherwise rescheduled delivery charges up to $80.00 may apply.
- For Goods and Services that requires installation please assign proper point of contact during your scheduled delivery and installation for a smooth and successful order fulfilment.
- Clients are encouraged to inspect goods and services before signing delivery order.
- DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS
- Aratamete reserves the right to reschedule delivery due to unforeseen circumstances.
- While we will do our best to deliver within the designated timeslot, no specific delivery time can be guaranteed.
- Aratamete is not liable for any losses incurred due to delivery delays.
- Change of delivery date requires at least 3 business days' notice in advance.
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SHIPMENT WORLDWIDE
For overseas shipment, please get in contact with us directly via hello@aratamete.com and we will work with you to determine the most suitable shipping method based on your requirements.