Curtain Essentials, Ready Made.
Grace your space with our ready made, ready-to-ship curtain collections, designed to harmonise light, privacy, and ambiance.
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frequently asked questions
Delivery Process
click Delivery Process
Returns & Warranty
RETURNS (applicable for ready made curtains only)
1. CHANGE OF MIND RETURNS (7 Days) Conditions:
- Items must be unused, unaltered, and in original packaging (including all tags).
- A 15% restocking fee applies.
- Refund issued as store credit.
RETURN OPTIONS
Option A: Showroom Return (Recommended)
Notify us at hello@aratamete.com
Subject line: "Return Request: [Order #]"
Include: Clear photos/videos with receipt
Bring to our showroom within 7 days
276 River Valley Road, Singapore 238317
Operating Hours:
Tue-Fri, 10 AM-7 PM, Sat, 10 AM-5 PM
Receive instant store credit upon approval.
Option B: Self-Arranged Courier Return
Notify us at hello@aratamete.com,
Subject line: "Return Request: [Order #]"
Include: Clear photos/videos with receipt
Pack securely in the original packaging
Ship to our showroom within 7 days
276 River Valley Road, Singapore 238317
Operating Hours:
Tue-Fri, 10 AM-7 PM, Sat, 10 AM-5 PM
Store credit issued after inspection
(8-10 business days)
2. FAULTY ITEMS
Coverage:
- Manufacturing defects (materials/workmanship)
- Incorrect or damaged items received
Process: Notify us at hello@aratamete.com within 14 days of delivery.
Subject line: "Defective Item: [Order #]
Include: Clear photos/videos of the issue with the receipt our team will review and contact you to arrange:
- Replacement (1:1 exchange), or
- Full refund
WARRANTY (applicable for ready made collection only)
1. COVERAGE SUMMARY
Product: Curtain Fabrics | No warranty
Protected under the Lemon Law for defects at delivery
Product: Curtain Tracks | 1 Year warranty
Manufacturing defects (warping, mechanism failure)
2. WARRANTY CLAIMS
Process: Email hello@aratamete.com with:
Subject: "1 year warranty: [Order #]"
Attach: Photos/videos of defective curtain tracks on-site assessment (service fee may apply) or
Return to the showroom for inspection
Resolution: within 14 business days
KEY POLICIES | No returns for:
- Custom/made-to-order items
- Damage from improper installation
- Inspect all items immediately upon delivery